Refund Policy
📄 Refund Policy for E‑Book Purchases
Overview
All e‑book purchases provide instant digital access. Because digital files cannot be returned once delivered, all sales are generally considered final. However, we understand that issues can arise, and we aim to be fair and transparent.
Eligibility for Refunds
Refunds may be granted under the following circumstances:
-
Duplicate Purchase
You accidentally purchased the same e‑book more than once. -
Technical Issues
You are unable to download or access the e‑book after attempting troubleshooting with our support team. -
Incorrect or Misrepresented Product
The e‑book received does not match the description or preview provided on our website.
Refund requests must be submitted within 14 days of the original purchase date.
Non‑Refundable Situations
Refunds will not be issued for:
- Completed downloads where the file is accessible and functioning
- Change of mind after purchase
- Incompatibility with your device if the file format is supported by standard e‑readers
- Discounted, promotional, or bundle items unless defective
How to Request a Refund
To request a refund, please contact us at thedotbooks@yahoo.com with:
- Your full name
- Order number
- Title of the e‑book
- A brief explanation of the issue
Our team will review your request and respond within 2–5 business days.
Refund Approval
Approved refunds will be issued to the original payment method. Processing times may vary depending on your bank or payment provider.
Contact
For any questions or support needs, reach out to us at thedotbooks@yahoo.com.